Delivery & Shipping Policy

At Twam Sundara, each order is packed with care and shipped with precision — ensuring your chosen pieces reach you safely and on time.

Domestic Shipping (Within India)

• Delivery Timeline:
  All domestic orders are delivered within 3–5 business days from the date of order confirmation.
• Shipping Charges:
  We offer complimentary shipping across India — because elegance deserves a seamless experience.
• Order Tracking:
  Once dispatched, you’ll receive an email or message with your tracking details to follow your order’s journey right to your doorstep.

International Shipping

• Delivery Timeline:
  For our global patrons, orders are typically delivered within 10–12 business days from the date of order confirmation.
• Shipping Charges:
  We’re delighted to offer free international delivery on all orders.
• Customs & Import Duties:

  • Customs duties, taxes, or import fees (if applicable) are determined by the destination country and are payable by the recipient.

  • These policies differ from country to country; we recommend checking with your local customs office for details.

  • In case customs charges are declined by the recipient and the order is returned, we will process a refund for the product value only, excluding shipping and any customs-related charges incurred.

Shipment Tracking

We believe in transparency. Every order includes real-time tracking so you can stay updated from dispatch to delivery. You’ll receive a tracking link once your order is shipped.

Delays & Exceptional Circumstances

While we aim for timely delivery, certain situations — such as natural disruptions, customs holds, or courier delays — may extend the delivery timeline. Should this occur, our team will keep you informed and assist you promptly.

Address Accuracy

Please ensure all shipping details are correct and complete at checkout. Twam Sundara will not be responsible for delivery issues arising from incorrect or incomplete addresses.

Order Cancellation & Modifications

As each order is processed with care immediately upon confirmation, cancellations or modifications cannot be accommodated once the order is placed. We encourage you to review your selections carefully before completing your purchase.