Delivery & Shipping Policy

At Twam Sundara, each order is packed with care and shipped with precision, so your chosen pieces reach you safely and on time.

Dispatch

Orders are dispatched within 2 working days of order confirmation. Once dispatched, you will receive an email or message with your tracking details.

Domestic Shipping (Within India)

• Delivery timeline: Orders are typically delivered within 3–5 business days of order confirmation.
• Shipping charges: Complimentary shipping across India.
• Cash on Delivery: Available across India.

International Shipping

• Delivery timeline: Orders are typically delivered within 7 days of dispatch.
• Shipping charges: Free international delivery on all orders.
• Customs & import duties: Customs duties, taxes or import fees (if applicable) are set by the destination country and are payable by the recipient. These differ from country to country, so we recommend checking with your local customs office. If customs charges are declined by the recipient and the order is returned, we will refund the product value only, excluding shipping and any customs-related charges.

Shipment Tracking

Every order includes real-time tracking, so you can follow it from dispatch to delivery.

Delays & Exceptional Circumstances

While we aim for timely delivery, situations such as natural disruptions, customs holds or courier delays may extend the delivery timeline. Should this occur, our team will keep you informed and assist you promptly.

Address Accuracy

Please ensure all shipping details are correct and complete at checkout. Twam Sundara is not responsible for delivery issues arising from incorrect or incomplete addresses.

Order Cancellation & Modifications

As each order is processed immediately upon confirmation, cancellations or modifications cannot be accommodated once the order is placed. Please review your selections carefully before completing your purchase.