Return & Exchange Policy

Thank you for choosing Twam Sundara! We take great care in crafting each piece and want you to love your purchase. While we do not accept returns, we do offer hassle-free size exchanges on the same item, subject to availability, within 2 days of delivery. If you need a size adjustment, simply reach out to us, and we'll be happy to assist you.

Exchange Policy Highlights:

  • Size Exchange Only: If you need a different size of the same item, we’re happy to help, subject to stock availability. Just request an exchange within 2 days of delivery.
  • Condition Matters – Please ensure the item is unworn, unwashed, and in its original condition with all tags attached. To keep the process smooth, any additional items (like belts or designer packaging) must also be included.

Exceptions:

  • Custom-Made and Discounted Merchandise: Items that are custom-made or purchased at a discount are final sale and are not eligible for exchange.

Exchange Process:

  1. Contact Us: To initiate an exchange, please email us at info@twamsundara.com or WhatsApp us at +91-70161 29329 within 2 days of delivery.
  2. Arrange Shipment: Customers are responsible for arranging and covering the shipping cost for the return. Please self-ship the item securely in its original packaging, ensuring it meets all condition requirements.

International Orders: We currently do not accept exchanges for international orders.

If you have any questions, our customer care team is here to help. We appreciate your understanding and support for our policy as we work to maintain the high quality of our products and service.

Thank you for choosing Twam Sundara!