Return & Exchange Policy

At Twam Sundara, every piece is crafted with care and attention. We have kept our return and exchange policy simple and fair, so you can shop with complete confidence.

Easy Size Exchanges

• Raise your exchange request within 5 days of delivery, and we will help you find your perfect fit.
• The piece should be unused, unworn, unwashed and unaltered, with original tags and packaging intact.
• One exchange is supported per order, subject to size availability. If your size is not available, we will issue store credit instead.

Returns, as Store Credit with Lifetime Validity

• Returns are accepted within 5 days of delivery and are issued as store credit that is valid for life. It never expires.
• Your store credit can be used on any product at www.twamsundara.com.
• Once your return clears our quality check, your store credit is issued. Any courier charges for the return pickup are adjusted from the credit.
• We do not offer cash refunds.

Just Share Your Unboxing Video

All we need to look after your request is a continuous unboxing video, from opening the package to checking the product. It helps us verify your order quickly and resolve it faster. An unboxing video is required for every exchange, return or damage claim.

If Something Arrives Damaged or Defective

Please write to us within 5 days of delivery with your unboxing video. Once we have verified it, we will arrange a replacement, an exchange or store credit, whichever you prefer.

How to Start a Request

1. Write to us at info@twamsundara.com or WhatsApp us on +91 8320749178 within 5 days of delivery.
2. Share your order number, the reason for the request and your unboxing video.
3. We will arrange a pickup from your delivery address.
4. After inspection and approval, your exchange is shipped or your store credit is issued.

Pieces We Cannot Exchange or Return

Made-to-order and custom-made pieces are stitched especially for you, so they are not eligible for exchange or return. The same applies to items bought during sales.

Pieces showing signs of wear, stains, perfume, alteration or damage after delivery cannot be accepted. Every approved exchange or credit is processed after a quick quality check.

Our promise: Our policy is designed to keep things fair for you and for the artisans behind every creation, so every piece you receive is truly special.