Return & Exchange Policy

Thank you for choosing Twam Sundara. Please note that all sales are final. We offer a strict no-return policy, with limited exchanges for size-only exchanges on the same item, subject to availability, within 2 days of delivery.

Exchange Policy Highlights:

• No Returns: We do not accept returns for refunds or store credit under any circumstances.
• Size-Only Exchange (Subject to Availability): Exchanges are available only if you need a different size of the same item, and are subject to stock availability. All exchange requests must be made within 2 days of delivery.
• Condition Requirements: Items must be unworn, unwashed, and in original condition with all tags attached. Any products returned in a used, soiled, or damaged state will not be eligible for exchange.
• Additional Items: Any additional items (such as belts or designer packaging) provided with your purchase must also be included in the package for an exchange to be processed.

Exceptions:

• Custom-Made and Discounted Merchandise: Items that are custom-made or purchased at a discount are final sale and are not eligible for exchange.

Exchange Process:

1. Contact Us: To initiate an exchange, please email us at info@twamsundara.com or WhatsApp us at +91-70161 29329 within 2 days of delivery.
2. Arrange Shipment: Customers are responsible for arranging and covering the shipping cost for the return. Please self-ship the item securely in its original packaging, ensuring it meets all condition requirements.

International Orders: We currently do not accept exchanges for international orders.

If you have any questions, our customer care team is here to help. We appreciate your understanding and support for our policy as we work to maintain the high quality of our products and service.

Thank you for choosing Twam Sundara!