Return & Exchange Policy

Return & Exchange Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please let us know, and we'll be glad to help you with an exchange. You can choose to exchange the item for a different color, size, or style. In the rare event that the merchandise you receive is damaged, defective, or not what you ordered, you can return it within 14 days of delivery.

Important points to note:

  1. Products cannot be returned for a refund. They are eligible for exchange or store credit only.

  2. To be eligible for an exchange, the item must be unused, with all tags still attached. Damaged or soiled returns may not be accepted.

  3. Please ensure that any additional items provided, such as belts or designer packaging, are included with your return.

  4. Custom-made orders cannot be returned or exchanged.

  5. Exchanges are not available for discounted merchandise.

  6. Returns or refunds will only be accepted if the goods are defective or not as advertised.

Exchange Process in India:

Step 1: To initiate a return, please contact us at info@twamsundara.com  or message us on WhatsApp at +91-70161 29329 within 14 days of receiving your shipment.

Step 2: After confirming the return with you, we will arrange a pick-up through our courier partner. If the pick-up service is unavailable at your address, you can self-ship the item to us.

Step 3: Securely pack the return in its original package if possible and courier it back to us. You will receive further details in the email.

Exchange for International Orders:

At the moment, we do not accept returns or exchanges for international orders, except in cases where the product is damaged, defective, or different from what you ordered.

However, on a case-by-case basis, if you can arrange for the return of goods to an address in India, where a pick-up can be scheduled through our courier partner, within 90 days of merchandise delivery, we will facilitate an exchange for you. Please note that shipping charges may apply for international exchanges.

If you have any questions or need assistance, feel free to reach out to our customer care team. We are here to help!