Privacy Policy

Last Updated: 01st August 2023

At Twam Sundara, we value the trust you place in us when you share your personal information. As a brand of Dharinii Fashion, we believe that privacy is a reflection of respect, and that every interaction with our customers should be handled with integrity, care, and transparency.

This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or shop with us.

1. Information We Collect

a) Personal Information: When you make a purchase, sign up for an account, or get in touch with us, we may collect details such as your name, contact number, email address, billing and shipping addresses, and payment information. This helps us process your order smoothly and provide a seamless shopping experience.

b) Non-Personal Information: We also gather non-identifiable data such as your browser type, device details, and IP address. This information, often collected through cookies and similar technologies, allows us to understand browsing patterns and refine your experience on our website.

2. How We Use Your Information

a) Order Fulfilment: Your information enables us to confirm, process, and deliver your orders efficiently, from checkout to doorstep.

b) Communication & Updates: We use your email address to share essential updates such as order confirmations, shipping details, and customer support messages.

c) Marketing (With Your Consent): If you choose to stay connected, we may send you curated updates, from new launches and exclusive previews to seasonal offers. You can opt out of these communications at any time using the unsubscribe link provided in our emails.

d) Experience Enhancement: Your non-personal data helps us better understand how visitors engage with our website, so we can enhance usability, design, and content over time.

3. Sharing Your Information

a) Trusted Service Partners: We work with selected third-party partners, such as payment gateways, courier services, and email platforms, to help deliver your orders and communications. These partners only access the data necessary for their tasks and are bound by confidentiality agreements to safeguard your information.

b) Legal Compliance: We may disclose your information if required by law, or when necessary to protect our rights, users, or brand integrity.

4. Your Preferences & Control

a) Communication Choices: You can manage how often you hear from us. Promotional emails can be unsubscribed at any time, though you will continue to receive transactional updates about your orders.

b) Cookie Settings: You can choose to disable cookies via your browser settings. Please note that doing so may limit certain website functions and shopping features.

5. Data Protection

We adopt reasonable security measures, both digital and procedural - to protect your information from unauthorised access, alteration, or misuse. While we take every precaution, no online system can be entirely immune to risks, and we encourage you to practice safe browsing habits.

6. Children’s Privacy

Our website and services are intended for individuals aged 13 and above. We do not knowingly collect personal information from children. If such data is unintentionally obtained, it will be promptly deleted from our records.

7. Policy Updates

As our brand evolves, we may update this Privacy Policy to reflect new practices or legal requirements. The most recent version will always be available on this page, with the date of the last update clearly indicated.

8. Contact Us

For questions, clarifications, or requests regarding your personal information, please reach out to us at:
📩 info@twamsundara.com

We’re here to ensure that your Twam Sundara experience remains both beautiful and secure.