Privacy Policy

Privacy Policy for Twam Sundara

Last Updated: 01st August 2023

Thank you for choosing Twam Sundara for your designer apparel needs. Twam Sundara is the brand of Dharinii Fashion. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services. Protecting your privacy is of utmost importance to us, and we are committed to ensuring that your personal information remains secure.

1. Information We Collect

a. Personal Information: When you make a purchase or create an account on our website, we collect certain personal information to process your orders and provide a seamless shopping experience. This may include your full name, email address, billing and shipping addresses, phone number, and payment details. We only collect the information necessary to fulfill your orders and to communicate with you regarding your purchases.

b. Non-Personal Information: In addition to personal information, we also gather non-personal data when you interact with our website. This data includes your IP address, browser type, device information, and other technical details. We may use cookies, web beacons, and similar technologies to collect this information. Non-personal data helps us understand how users interact with our website, analyze website traffic patterns, and improve our services.

2. How We Use Your Information

a. Personal Information: We use your personal information primarily to fulfill your orders, process payments, and deliver the products you purchased. Additionally, we may use your email address to send you transactional communications, such as order confirmations and shipment updates.

b. Marketing and Promotional Communication: With your explicit consent, we may use your email address to send you marketing materials, newsletters, special offers, and updates about our latest collections. You have the option to opt-out of marketing communications at any time by using the unsubscribe link provided in the emails or by contacting our customer support team.

c. Customer Support and Feedback: To provide excellent customer support and address your inquiries or concerns, we may use your personal information to communicate with you via email or phone.

d. Website Improvements: Non-personal information, such as website usage data, helps us improve the functionality and user experience of our website. By analyzing user behavior, we can identify areas for enhancement and optimize our website's performance.

3. Data Sharing

a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers to assist us in various aspects of our business operations. These service providers include payment processors, shipping carriers, email service providers, and customer support tools. We ensure that these third parties only access the information necessary to perform their tasks and that they are contractually bound to protect the confidentiality and security of your personal data.

b. Legal Requirements: In certain circumstances, we may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. We may also share information when we believe it is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.

4. Your Choices

a. Communication Preferences: You have the option to control the type and frequency of communications you receive from us. If you wish to stop receiving promotional emails, you can opt-out by clicking the unsubscribe link provided in our emails. However, please note that you will continue to receive transactional emails related to your purchases.

b. Cookie Management: You can modify your browser settings to accept or reject cookies, or to notify you when cookies are being sent. If you choose to disable cookies, certain parts of our website may not function correctly, affecting your shopping experience.

5. Data Security

We take data security seriously and implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or store personal information from individuals under 13 years of age. If we become aware that we have unintentionally collected personal data from a child under 13, we will promptly delete the information from our records.

7. Changes to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our business practices or to comply with legal requirements. Any revisions will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

8. Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at info@twamsundara.com