3 Piece Black and green Indo-Western Dress

Returns & Exchange Policy

Thank you for choosing Twam Sundara. Please note that all sales are final. We offer a strict no-return policy, with limited exchanges for size-only exchanges on the same item, subject to availability, within 2 days of delivery.

Exchange Policy Highlights:

No Returns:

We do not accept returns for refunds or store credit under any circumstances.

Size-Only Exchange (Subject to Availability):

Exchanges are available only if you need a different size of the same item, and are subject to stock availability. All exchange requests must be made within 2 days of delivery.

Condition Requirements:

Items must be unworn, unwashed, and in original condition with all tags attached. Any products returned in a used, soiled, or damaged state will not be eligible for exchange.

Additional Items:

Any additional items (such as belts or designer packaging) provided with your purchase must also be included in the package for an exchange to be processed.

Custom-Made and Discounted Merchandise:

Items that are custom-made or purchased at a discount are final sale and are not eligible for exchange.

Exchange Process:

Contact Us:

To initiate an exchange, please email us at info@twamsundara.com or WhatsApp us at +91-70161 29329 within 2 days of delivery. Arrange Shipment: Customers are responsible for arranging and covering the shipping cost for the return. Please self-ship the item securely in its original packaging, ensuring it meets all condition requirements.

International Orders:

We currently do not accept exchanges for international orders.

If you have any questions, our customer care team is here to help. We appreciate your understanding and support for our policy as we work to maintain the high quality of our products and service.

Thank you for choosing Twam Sundara!

1. Domestic Delivery (Within India):

a) Delivery Time: We strive to deliver your products within 3 to 5 days from the date of order confirmation.

b) Delivery Charges: There are no delivery charges for orders within India.

2. International Delivery (Outside India):

a) Delivery Time: International orders will be delivered within 10 to 12 days from the date of order confirmation.

b) Shipping Charges: Free delivery for all international orders.

3. Customs and Import Duties (International Shipments):

a) For international shipments, the recipient may be liable for customs and import duties, taxes, or other fees imposed by the destination country.

b) Customs policies vary widely from country to country, so we recommend that customers check with their local customs office for more information.

c) Any additional charges for customs clearance or import duties are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

d) In the event that the recipient refuses to pay the customs duties and the shipment is returned to us, we will refund the value of the order, excluding the shipping charges and any customs fees incurred.

4. Shipment Tracking:

We provide shipment tracking for both domestic and international orders. Once your order is shipped, you will receive a tracking number to monitor the delivery status.

5. Delayed Shipments:

While we make every effort to ensure timely delivery, there may be unforeseen circumstances such as natural disasters, customs delays, or other events beyond our control that may cause delays in delivery. In such cases, we will keep you informed about the status of your order and work to resolve the issue promptly.

6. Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues. We will not be responsible for delays or non-delivery due to incorrect or incomplete addresses.

7. Order Cancellation:

Once an order is placed, it cannot be canceled or modified. Please review your order carefully before confirming.